OXARI ServiceDesk
Comprehensive tickets and problems management, with SLA compliance analysis.
Business and technical units continuity is the greatest priority for any organization. Knowledge of current defects, service interruptions, or equipment failures allows you to effectively manage the repair process. Implementation of a request handling system enables ongoing analysis and rapid corrective action in critical business areas.
Other
OXARI ServiceDesk
Functionalities
- Automatic requests registration by email along with email comments
- Requests categorization (category tree) by type
- Incident
- Service
- Task
- Booking
- Create custom request types
- Create custom priorities
- Define request impact
- Define request urgency
- Define custom request sources
- Define request attributes by data types
- Date/time
- Text
- Numeric values
- Logic
- Dictionary
- Define dictionaries based on flat or tree structure
- Dictionary types based on:
- Checkboxes
- Radio buttons
- Single/multiple choice drop-down lists
- Manage dictionaries
- Dictionary types based on:
- Request form wizard based on request types and categories
- Rearrange attributes in the form
- Create dependent attributes with visibility conditions
- Set attributes default values
- Specify extension types and specific attachment names
- Create multiple requests by selecting several users in a request
