OXARI AI
By leveraging OXARI AI, which merges artificial intelligence with IT Service Management systems, you can achieve this and much more. Our sophisticated algorithms streamline ticket processing by automating mundane tasks and cutting down response times, ensuring that your users receive assistance more swiftly than ever.
OXARI AI represents a leap forward in efficiently managing service requests, transforming the approach to ITSM into something more intuitive and impactful. Moreover, the inclusion of AI aids in lowering the costs associated with end-user support.
Our platform goes beyond analyzing past data; it also streamlines daily operations and processes, reducing the necessity for additional staffing. The strategies we employ enhance operational efficiency and boost user satisfaction.
The OXARI ServiceDesk proactively offers solutions to users right from the moment they initiate a new request.
By examining the ticket’s content, categories, historical data, and the internal knowledge database, the AI recommends possible solutions or points to relevant help articles, thus accelerating the ticket resolution process.
OXARI leverages AI to augment engineers’ responses by recommending solutions tailored to the described issue.
By examining the report’s content, it suggests more accurate and potent resolutions, even in cases of vague descriptions, markedly boosting the support team’s efficiency.
OXARI AI enables the automatic generation of knowledge base articles from solutions given by support engineers.
Once a solution is approved, the AI crafts a comprehensive new article, making information more readily accessible to all users.
By offering rapid solution suggestions at the problem reporting phase, OXARI AI reduces response times, ensuring customers receive prompt assistance.
Customized AI responses and the agile development of a knowledge base enable quicker and more accurate problem resolution, enhancing the efficiency of the service.
Swift and effective request resolution leads to increased service satisfaction among users, positively influencing their experience with IT services and support.
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With OXARI we have automated IT department work. The intuitive interface and the freedom to adapt the application to organization's individual needs is the key strength of this software.
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