THE AGRICULTURAL SOCIAL INSURANCE FUND (KRUS)
CLIENT INFORMATION
150 support engineers,
40+ field offices,
200+ regional offices.
The Agricultural Social Insurance Fund (KRUS) is a key institution in the Polish social insurance system. It provides comprehensive insurance coverage for farmers and their families. The mission of KRUS is to ensure social security through effective management of the insurance system.
Organizational needs:
Due to the wide scope of activities and dispersed structure, the effective functioning of this institution requires the use of advanced and proven IT solutions that enable efficient management of processes and resources owned by the institution.
Scope of licenses provided
Oxari ServiceDesk
Oxari CMDB
Oxari AssetManagement
CHALLANGES
- Implementation of a modern ServiceDesk system
- Migrating data from your existing BMC Remedy system
- Lack of modern analysis and reporting tools
- End-user friendly interface
BENEFITS
- Flexibility in building resource base and CMDB
- Possibility of configuring the system yourself
- Reducing the required system infrastructure
- Optimal cost of license and maintenance
IT DEPARTMENT NEEDS
- System management of the process of granting authorizations
Control of the level of fulfillment of SLA agreements
- Fully Polish interface and technical support from the software manufacturer
System operation in the browser without external components
Reference
The implementation of the OXARI system enabled the transformation of the process of granting authorizations from traditional paper to electronic form. This allowed for the acceleration of operations related to managing access to systems and applications, while ensuring better control over the assigned authorizations.
Thanks to the digitalization of processes, KRUS significantly reduced the risk of errors and accelerated the response to user needs.
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