A comprehensive tool for managing IT services

How can you organize requests, gain control over IT infrastructure, and improve patient safety in a large medical facility? See how a regional hospital, through the implementation of the OXARI platform, streamlined the management of IT, medical equipment, and administrative processes, improving the overall operational efficiency of the organization.

"Upgrading the existing asset-management system to the latest version was not economically justified. This situation prompted us to analyze the market and look for an alternative solution in this area. An additional criterion was the ability to migrate the asset data already collected, for which the City Hall’s IT Department is responsible. The outcome of our assessment was the implementation of the OXARI system."

“Before implementing OXARI, handling requests was done mainly via e-mail and other scattered channels, which made it difficult to track case statuses, caused duplicate requests, and resulted in the lack of a centralized customer service history. Knowledge was dispersed — there was no single place to store repeatable solutions and scenarios.

It’s hard to estimate precisely, but the time savings in handling requests are realistically 20–30% compared to handling them via e-mail.”

“The greatest improvement is the full automation of ticket handling—each one goes to the right person, and priorities are set automatically. This allows IT staff to focus on solving problems rather than managing the process.”

Systematic management of service tickets enables full control over the progress of their resolution and makes it easier to identify critical service points. In the case of such a large number of our stations, effective ticket management requires an advanced ServiceDesk system such as OXARI.