A comprehensive tool for managing IT services

“Before implementing OXARI, handling requests was done mainly via e-mail and other scattered channels, which made it difficult to track case statuses, caused duplicate requests, and resulted in the lack of a centralized customer service history. Knowledge was dispersed — there was no single place to store repeatable solutions and scenarios.

It’s hard to estimate precisely, but the time savings in handling requests are realistically 20–30% compared to handling them via e-mail.”

“The greatest improvement is the full automation of ticket handling—each one goes to the right person, and priorities are set automatically. This allows IT staff to focus on solving problems rather than managing the process.”

Systematic management of service tickets enables full control over the progress of their resolution and makes it easier to identify critical service points. In the case of such a large number of our stations, effective ticket management requires an advanced ServiceDesk system such as OXARI.

The University of Wrocław has opted for a comprehensive ITSM system. The goal was to centralize services, digitize processes, and regain control over the university’s assets. Thanks to the implementation of OXARI, the university has improved ticket handling and asset inventory and has taken a significant step toward digital transformation.

"Implementing OXARI and ITManager has significantly improved our daily work—from user requests to IT asset management. Thanks to intuitive tools and extensive functionalities, we have gained better control, automation, and full transparency of our IT environment. We wholeheartedly recommend Infonet Projekt as a reliable partner for ITSM solutions."