OXARI ServiceDesk
Comprehensive tickets and problems management, with SLA compliance analysis.
Business and technical units continuity is the greatest priority for any organization. Knowledge of current defects, service interruptions, or equipment failures allows you to effectively manage the repair process. Implementation of a request handling system enables ongoing analysis and rapid corrective action in business-critical areas.
How it works
With OXARI ServiceDesk you can register and then handle any incident or request service ticket. You can assign an account manager (engineer), transfer the ticket to a selected support line, change its status or priority, and send email notifications. OXARI allows you to design a modern and ergonomic end user interface. The configuration can include ticket categories, SLA and SLA definitions, knowledge base, announcements, rules, and user access levels. OXARI ServiceDesk flexibility enables you to provide support services to both internal users (in IT department user model) and external customers (service provider customers model).
Top features
Incident
ManagementProblem
ManagementSLA
ManagementSelf
PortalService
RequestChange
ManagementFlow
AutomationKnowledge
Base
Main features
- Built-in reports with a custom report creation wizard
- Dynamic form creation wizard
- Rules and actions system
Benefits
- System support for the tickets registration
- Ticket progress analysis
- Asset Management integration
- Dedicated support lines for handling tickets (line I, II, and III)
- Maintaining high standards of service availability (SLA analysis)
- Review of the most common types of tickets (infrastructure weak points analysis)
Features
- Users’ maintenance ticket registration
- Requests categorization of (category tree)
- Status creation for specific request types
- Priority matrix creation
- Request attributes definition
- Dictionaries management
- Request template wizard
- Configurable web dashboards (user, supervisor, manager)
- Automatic registration of email requests
- Ability to define your own list views and summaries
- Ability to create reservations for resources
- System logic based on rules created using trigger events
- See other features
