Explore OXARI
OXARI Implementation
Benefits
- OXARI is a professional ITSM class ServiceDesk system that is ITIL-compliant. The system includes tools to facilitate IT teams’ work, and a dedicated set of features designed to manage advanced business processes.
- The modular design of the system, combined with a modern user interface, allows you to model any Asset Management, CMDB, ServiceDesk, Workflow, and MDM work logic.
- The system can be accessed using any web browser. It also allows you to design all the user interface components by yourself.
Flexibility
- dynamic user interface,
- rules to control the logic of system operation,
- extensive (open) communication APIs,
- Linux and PostgreSQL support.
Experience
- dedicated teams of consultants,
- 20 years of implementations (in every market sector),
- professional support during the installation and configuration process,
- certified training courses.
Unification
- tool and process functionalities in one system,
- intra-system data integration,
- ITIL compliance,
- predefined implementation schemes (asset management, servicedesk, workflow).
Customize OXARI
Multiple configurations
Rule-based management is the main component of the system that ensures configuration flexibility. OXARI allows you to create any number of patterns consisting of specific rules and actions. An intelligent event creation wizard allows you to configure the current and future control functions in any way you like. Rules can govern automatic account manager assignment, ticket creation from emails, status changes, or escalation if SLA parameters are exceeded.
OXARI analyzes input parameters in real time and, depending on the fulfillment of certain conditions, triggers the related system actions.
OXARI components
Products
OXARI ServiceDesk
Register and then handle any incident or request service ticket. You can assign an account manager (engineer), transfer the ticket to a selected support line, change its status or priority, and send email notifications.
OXARI CMDB
Central database of information on the components that make up the IT infrastructure. Building relationships between configuration items (CI). Effective IT services management with infrastructure changes tracking.
OXARI Asset Management
System inventory taking for all the resource types with current location analysis. Active devices monitoring, relation history overview, resources optimisation.
OXARI MDM
Central management and inventory of your company mobile devices. Remote application installation, device blocking, screen viewing, and system notifications sending. Analysis of device location history. User data backup.
Sygnalista (Whistleblower)
A secure whistleblowing system in accordance with the EU Whistleblower Protection Directive. Ready-made scenarios for handling the whistleblowing process and unique whistleblower protection mechanisms.
Central Register of Contracts
Registration of the contracts an office concludes with contractors and individuals. Synchronization of an office’s contract records with the Central Register of Contracts.
Try a demo version
Choose OXARI
References
Our software is used in over 1,500 companies and public offices throughout the country. See who trusted us:
With OXARI we have automated IT department work. The intuitive interface and the freedom to adapt the application to organization’s individual needs is the key strength of this software.
We handle several thousand requests each month using OXARI. With the ServiceDesk module, our processes are streamlined and structured. The interface is comfortable to work with. The system flexibility and the ability to integrate with external systems via APIs are also on the plus side.
The system implementation saved us a lot of time. With services and processes standardization, we can leverage more good practices for infrastructure management in the future. It is also worth stressing that OXARI developer actively expands the system based on the customers’ needs, including ours.
With a professional ITSM system, we expect useful features, but also flexible configuration and an intuitive interface. We found all of this in OXARI, the system that we have customized to fit our needs. We highly rate our partnership with the developer as well.
Comprehensive service tickets management gives you full control over ticket handling progress and makes finding critical service points easier. Because we have such a large number of workstations, efficient ticket management requires an advanced ServiceDesk system, such as OXARI.
In this hybrid work era, we were looking for a solution that offered the remote support capability for academic and administrative staff. OXARI has streamlined my department’s tasks in a consolidated way, integrating them into one efficient system.
OXARI
What we do?
Consulting
We analyse your current infrastructure processes and we show you the opportunities and benefits of implementing a unified management system.
Presentation, demo, POC
You can book the system demo or we can provide you with access to the full OXARI functionality in the cloud or as a dedicated installation in your environment.
Implementation and training
The implementation is carried out by an experienced team of developers according to an agreed schedule and scope. Regular user training sessions come standard with the implementation.
Post-implementation support
Our consultants are on standby at the production launch of the system. Real-time analysis of the workflow and work logic allows for rapid response and change implementation.
Technical support
When the OXARI system is implemented, you are given access to our technical support team, ensuring that service tickets are processed within the fixed time limit.
Get to know us
OXARI in numbers
Rule-based management is the main component that ensures configuration flexibility. OXARI allows you to create by yourself any number of events, conditions, and related actions.
More about us20+
years of experience
2046
clients
6900
system users
96,7%
technical support SLA compliance
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OXARI is a universal platform that enables implementation of a professional ITSM class system in accordance with the ITIL standard.
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